A short while back, I flew American Airlines across the country. It was the first time I had flown them in years. Probably like 20? I fly and love Southwest, so, I wasn’t real excited to fly the “we hate our job” skies – which is the attitude I’m use to on any other airline besides Southwest. Yet, I was pleasantly surprised.
Recently, Southwest has reconfigured the interior of their planes with what they call EVOLVE. It was touted to be the best thing since sliced bread. However, it’s turned out to be like sitting on sliced bread as that is about how thick the seats are now. They also decreased the legroom. So, now, short of getting the one and only Emergency Exit Row seat that has room, I’m pretty cramped. American’s, on the other hand, were very roomy. I flew east on an older MD-80 and I was near the front (not First Class, sadly, but like row eight). I had great leg room; comfortable seat, and it was quiet (as the engines are way in the back on that plane). The employees were very friendly. I wrote a compliment to American on two of them.
Alas, I don’t think American will make it being it takes seven employees to load the baggage. Southwest does it with two. And, that’s too bad.
As for Southwest, I don’t want to bash them to hard above. They still LUV you; and I appreciate that. Just wish they would take a different course with the new interior.